技术档案

ServiceNow AI平台ServiceNow AI Platform

企业AI工作流平台

每条都摘自下方编号的来源原文;只写事实,不写预测或建议。

技术简介

  • ServiceNow平台连接模型、云和数据源,用于编排、治理和保护企业工作。1
    The ServiceNow platform integrates with any model, any cloud, and any data source to orchestrate, govern, and secure work across the agentic enterprise.
  • Workflow Data Fabric将连接HPE支持系统中的数据,员工无需自建集成或复制数据即可访问。1
    HPE employees will be able to access data without building custom integrations or copying it.

已有应用

  • ServiceNow的AI平台采用Azure作为云基础。2
    ServiceNow’s AI platform, powered by Azure, is redefining how enterprises work.
  • Stagwell以ServiceNow ITSM取代四套独立服务台和自建中间件,并用平台AI概括事件及生成知识库文章。3
    Consolidated IT Service Management (ITSM): Replacing four separate service desks and custom middleware with ServiceNow ITSM, Stagwell uses native platform AI to summarize incidents, generate knowledge base articles, and slash ticket resolution times.

为何此时

  • Stagwell过去每次收购都会带来不同系统、碎片化审批路径及依靠自建中间件连接的IT环境。3
    Historically, each acquisition brought disparate systems, fragmented approval paths, and bespoke IT environments tied together by custom middleware.

主要参与者

  • HPE选择ServiceNow AI平台作为Cloud & AI业务案例、服务管理和运营的统一基础。1
    HPE selected the ServiceNow AI Platform to create a single foundation for case and service management and operations in its Cloud & AI business.
  • ServiceNow选择Microsoft Azure和Microsoft Marketplace扩展其AI平台及简化部署。2
    ServiceNow chose Microsoft Azure and Microsoft Marketplace to securely scale its AI platform worldwide, simplify deployment, and co-innovate AI solutions that enhance productivity across the enterprise.

来源

  1. newsroom.servicenow.com · HPE selects ServiceNow to transform support services for its Cloud & AI business
  2. microsoft.com · ServiceNow deploys and scales AI solutions faster with Microsoft Marketplace | Microsoft Customer Stories
  3. newsroom.servicenow.com · Stagwell (STGW) unifies the employee experience across global network of 70+ agencies on the ServiceNow AI Platform · 2026-10-28